Terms & conditions

These General Terms and Conditions apply to all offers, quotations, order confirmations, agreements and all related (legal) acts of Gigi Antwerp and the consumer. In the event of a conflict, the agreement will prevail over the General Terms and Conditions.

 

1. Legal Notice

Company identity 

Gigi Antwerp www.gigiantwerp.com

Buxuslaan  2 b, 2940 Stabroek BE

You can reach our customer service by the e-mail address: contact@gigiantwerp.com

​

  2. Terms

By accessing this website, you are agreeing  to be bound by these website Terms and Conditions of use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable locals laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. For buying our products you need to be 16 years or older. The materials contained in this website are protected by applicable copyright and trade mark law.

 

  3. Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these General Terms and Conditions is made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.

 

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.

 

  4. Revisions and Errata

The materials appearing on Gigi Antwerp website could include technical, typographical or photographic errors. Gigi Antwerp does not warrant that any of the materials on it’s website are accurate, complete or current. Gigi Antwerp may make changes to the materials contained on it’s website at any time without notice. Gigi Antwerp does not, however make any commitment to update the materials.

​

  5. The Agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe online environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

Within legal frameworks, the entrepreneur can inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

​

  6. Prices and Payments

The prices offered and agreed are in Euro and include VAT. Shipping costs are not included in the price and, unless otherwise agreed, are at the expense of the consumer. For more information about these prices, see Deliveries + Returns.

 

Payment must be made through one of the payment methods designated by Gigi Antwerp. 

 

The Customer has the obligation to immediately report inaccuracies in payment details provided or stated to Gigi Antwerp.

 

Gigi Antwerp is entitled to make the invoice to be issued to the Customer available exclusively by e-mail.

 

Gigi Antwerp is at all times entitled to demand an advance payment of the purchase amount from the consumer. In the event that advance payment has been agreed, Gigi Antwerp is not obliged to implement the Agreement until after the consumer has paid the amounts owed to Gigi Antwerp under the agreed advance payment.

 

If the payment term is exceeded, after being notified by Gigi Antwerp of the late payment, the consumer has granted Gigi Antwerp a term of 14 days to still meet his payment obligations and payment has not yet been made within this 14-day term, the statutory interest on the outstanding amount until the moment of payment of the amount owed. In addition, in the event of late payment, all extrajudicial costs to collect the amount owed will be borne by the consumer.

 

  7. Delivery and delivery times

The delivery times specified by Gigi Antwerp are never strict deadlines and commence on the day on which the Agreement is concluded, provided that all data required for the delivery have been made available to Gigi Antwerp by the consumer.

 

The place of delivery is the address that the consumer has made known to Gigi Antwerp during the ordering process.

Gigi Antwerp is entitled to execute the Agreement in various (partial) deliveries.

 

With due observance of our General Terms and Conditions, the Agreement will be executed expeditiously, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed or if, for whatever reason, an order cannot or only partially be executed, Gigi Antwerp will inform the consumer of this no later than 30 days after the conclusion of the Agreement. In that case, the consumer has the right to dissolve the Agreement without costs. In the event of dissolution, Gigi Antwerp will refund the amount that the Customer has paid as soon as possible, but at the latest within 14 days after dissolution.

 

  8. Right of withdrawal + obligations

The consumer can dissolve an agreement with regard to the purchase of a product during a reflection period of 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s).

 

The reflection period of 14 days starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product or:

• If the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.

• If the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part.

• In the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

 

During the cooling-off period of 14 days, the consumer will handle the product and the packaging with care. Only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store. The consumer is liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted.

 

Please notify us as soon as possible, but within 14 days after you have received the package. You return the product, or hand it over to (an authorized representative of) the company. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the reflection period has expired.

 

The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

 

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

The consumer bears the direct costs of returning the product.

If the consumer withdraws after having first explicitly requested that the provision of the service that has not been made ready for sale in a limited volume or certain quantity starts during the reflection period, the consumer owes the entrepreneur an amount that is proportional to that part of the the obligation fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the obligation.

 

If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

 

  9. Complaint Policy

 

Complaints with regard to the execution of the Agreement must be submitted in writing to Gigi Antwerp within a reasonable time after the consumer has discovered the defects, fully and clearly described, via the e-mail address: contact@gigiantwerp.com

 

A complaint submitted to Gigi Antwerp will be answered within a period of 14 days after receipt. If a complaint requires a longer processing period, an answer will be given within that period of 14 days with a confirmation of receipt and an indication of the period within which the consumer can expect a more detailed answer.

If a consumer is found to be justified by Gigi Antwerp, Gigi Antwerp will, at its option, replace or repair the delivered products free of charge.

 

  10. Liability

 

Our products must be used in strict observance of the enclosed operating instructions. It is the consumer's own responsibility to investigate whether the products are suitable for the intended use by the consumer.

 

Gigi Antwerp is not liable for the damage suffered by the consumer, except insofar as this damage is the direct result of intent or willful recklessness on the part of Gigi Antwerp.

 

Gigi Antwerp liability towards the Customer is in all cases limited to the invoice value of the damage-causing products.

 

  11. Force majeure

 

Gigi Antwerp is entitled to suspend its obligations under the Agreement in the event of force majeure. If the period in which Gigi Antwerp is unable to fulfill its obligations under the Agreement lasts longer than thirty days, both Gigi Antwerp and the consumer have the right to dissolve the Agreement by means of a written statement to that effect, without be obliged or entitled to any compensation.

 

If, when the force majeure situation occurs, Gigi Antwerp has already partially fulfilled its obligations under the Agreement, or if the force majeure situation means that Gigi Antwerp will only be able to partially fulfill its obligations under the Agreement, then Gigi Antwerp is entitled to do so in proportion to the delivered to the consumer, as if it were an independent agreement.